Resource Quest, Inc.                    

Stalled Software Implementation Project

Situation:                             

• The stalled software implementation project was impacting company’s opportunity for growth and improved customer satisfaction.

• Implementation team needed direction for developing best practice business processes in an integrated system.

• Project in danger of losing company support.

• The project scope was 500 users in four locations.

Solution:

• Clearly defined and communicated project timeline and goals to team and management. 

• Emphasized team building and created a successful team dynamic through discussion, clarification of issues and team focus.

• Promoted project and team initiatives in company newsletters, presentations and publications. 

• Directed creation of process and system documentation.

Result:  

• Project successfully implemented in multiple locations on time in one year.

• Reengineered five key business processes to support integrated system.

• Created successful team dynamic for problem solving and issue resolution.

• Excellent training plan and team created user documentation significantly increased user acceptance and proficient use of system at go live.